More than 100 participants attended our Jarltech InfoForum in Vienna. Here is a smattering of my thoughts on it, in no particular order:
--Frustration about the non-participants who accepted the dinner invitation but never showed. I do not find this behavior "normal" at all. Plus, of course we had to pay the conference flat rate, including catering. Naturally plans change, and I wish to thank all of those who cancelled with advance notice.
--Joy about the Hotel Rainers in Vienna. It is not everyday that you will find a hotel director personally checking in on the event at midnight to make sure that everything is in order. The service was great and they were very flexible with spontaneous changes. There were many positive aspects which will remain in the guests' memories.
--Admiration for Martin Limbeck, our presentation "act". It was not a presentation, but rather, a show which motivated everyone in the room. I also learned new things. We know numerous sales trainers who always repeat the same things, and that is annoying. Mr. Limbeck has a different approach, and brings it to life. I am a bit nervous about bargaining over next year's training budget with him during the return flight. If you would like to experience him live, you can see him on 28 September at 8:00 PM on the SWR TV channel. His new book "Nicht gekauft hat er schon" is on the business press bestseller list for a good reason. Please read this book.
--The realisation that the smokers were also well taken care of. Whether it is a Christmas party, company event or customer meeting: smoking simply must be allowed in a separate room. Whether or not you like smoking, it does not help when the hall is always empty because the smokers have gone outside for a cigarette. I happen to be a non-smoker, but it is my belief, not my religion.
--Joy over the many lucrative talks: praise, but also suggestions from our customers and manufacturers. It is great when you can fly home after such an event with a full notebook, and not have the feeling that you wasted your time. Besides, we are all only doing business, not declaring war. It is also good when the representatives of competitive manufacturers also have a good time together.
--I do not have enough Austrian wines in my wine cellar. The "Terra O", a red wine that we selected for the InfoForum, is magnificent.
On Monday at the latest you can see the pictures on www.facebook.com/jarltech.
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions, – only if a vendor forces us to, or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, the small dealers feel comfortable because you provide a great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don't worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website. We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!