Star has informed us of a change to the warranty process. This will take effect on the 1st of March 2025. 

Here is a breakdown of the relevant points for you: 

• Star will take full responsibility for repairs under warranty from the 1st of March 2025 onwards. 

• After the 1st of March 2025, warranty work will be performed by authorised Star Service Centres.

• All products that are still under warranty will be covered by this new warranty agreement. 

Here is the procedure: 

• The customer must contact Star Technical Support. 

• Tel: +44 1494 471111 or by e-mail: support [at] star-emea [dot] com 

• If Star Technical Support cannot solve the problem, the case will be forwarded to the Warranty Department. If the product is covered by warranty, an RMA will be issued.

• Star will inform the customer where the device should be sent (the customer is responsible for the shipping costs). 

• The shipment is carried out by the company’s own courier service or the service arranged by Star. 

• After the repair, the device will be returned to the customer at Star's expense. 

Further details on the change to Star's warranty process are available upon request from your sales representative. Do you have any questions? We will be happy to assist you with our expertise and service – let us know how we can best support you!