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Zebra’s new 6" Android mobile computer HC55 has been designed specifically for the healthcare sector, offering a...
Zebra’s new 6" Android mobile computer HC55 has been designed specifically for the healthcare sector, offering a range of features and a disinfectant-resistant casing. AI noise cancellation combined with Wi-Fi 6E and 5G ensures clear communication even in noisy environments and over long distances. With the powerful Qualcomm processor and SE4720 scan engine, the HC55 scans almost any 1D/2D barcode reliably and quickly. The green aiming device ensures patient-friendly operation. In addition, the 3,800 mAh hot-swappable battery ensures uninterrupted operation.
Order the new HC55 from Zebra right away from your sales representative!
The new 6" Android mobile computer HC25 from Zebra is designed specifically for the healthcare industry, with a...
The new 6" Android mobile computer HC25 from Zebra is designed specifically for the healthcare industry, with a disinfectant-resistant case and a 16 MP rear camera. With the SE4720 scan engine, it captures almost all 1D/2D barcodes and offers excellent scanning speed. Wi-Fi 6 and 5G ensure fast data transfer and seamless connectivity in large rooms, on campus or in home healthcare. AI noise cancellation ensures clear communication even in noisy environments.
Order the new HC25 from Zebra right away from your sales representative!
The new Memor 12-17 Android mobile computers from Datalogic are designed for use in retail, transport,...
The new Memor 12-17 Android mobile computers from Datalogic are designed for use in retail, transport, logistics and healthcare. They feature a slim yet rugged design and are easy to use. Thanks to their 2121DL scan engine and DeepSight technology, they capture barcodes quickly, even in changing light conditions. They also support updates up to Android 18 and offer 4+4 years of hardware and software support with continuous security updates. Wi-Fi, 5G (Memor 17) and a 6" FHD+ display ensure reliable performance and ease of use.
Order the new Memor 12-17 mobile computers from Datalogic right away from your sales representative!
The new Zebra EM45 RFID mobile computer combines all the benefits of Zebra technology in a single device....
The new Zebra EM45 RFID mobile computer combines all the benefits of Zebra technology in a single device. It features a UHF RFID scanner, a 50 MP rear camera, 5G and Wi-Fi 6E and a long-lasting 5,000 mAh battery for up to 25 hours of operation. The powerful octa-core processor ensures fast data processing, which combined with the rugged design and AI-powered features, makes it perfect for mobile work. Zebra DNA makes the mobile computer easy to integrate and manage, while the comprehensive security platform ensures all data is protected.
Order the new EM45 RFID from Zebra right away from your sales representative!
The powerful scanners of the new Granit Ultra 2100i series from Honeywell are able to read and...
The powerful scanners of the new Granit Ultra 2100i series from Honeywell are able to read and transmit even damaged or poorly printed 1D, 2D, postal, Digimarc, DotCode and OCR codes effortlessly and quickly - both at close range (Granit Ultra 2100iSR) and at medium range (Granit Ultra 2100iXR). They also withstand extreme operating temperatures from -30 to 50 °C, are dust and waterproof to IP65/IP68 and impress with their comfortable and ergonomic design. This makes them perfect for the demanding use in distribution centres, warehouses and production environments.
Order the powerful scanners of the new Honeywell Granit Ultra 2100i series from your sales representative now!
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Complaining – the national pastime of the Germans
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc....
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc. This unites us all – regardless of our social class or political affiliation. Complaining is a national pastime in Germany. We love to grumble about high prices, the shortage of skilled workers and the weakening economy, while at the same time discussing our next holiday or the four-day week. Please don’t get me wrong, I am all for everyone taking a lot of time off and having a good rest – the only thing that bothers me is the fact that we love to see everything in such a gloomy light! We have to start working together to find solutions, because what we forget amidst all the moaning are our own abilities.
No, Germany is not falling apart! Germany still has a lot of untapped potential. We have people with great ideas, curious and inquisitive people (yes, even among Gen Z), a high average level of education, a high degree of legal certainty, a consistently strong industry, very good research ... and yes, we also have the capital. But we have to stop complaining and focus on our strengths. We are capable of innovation, we can be or remain market leaders in many areas, but, at the same time, we have to be open-minded. Even if one area collapses, we can successfully develop and expand a subsequent one. These are our strengths. However, we have to accept the challenge – be it in society, in politics or in the economy. Burying our heads in the sand won’t help us.
We are once again facing enormous opportunities for our future – whether in medical research, industry, the energy sector or, of course, across the board in the field of AI. And that’s just what comes to mind. There is, of course, much more. Let’s work together to develop new ideas that will advance us not only as a society, but also as a business location. There is potential out there, it just needs to be tapped! And by the way, we’ll have less reason to complain!
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
