Nouvelles
The CipherLab 2565 3D Parcel Dimensioner is a powerful, portable dimensioning device....
The CipherLab 2565 3D Parcel Dimensioner is a powerful, portable dimensioning device. It has been specially developed for precise volume measurements in logistics and warehouses and reliably and efficiently captures data in labour-intensive environments in less than 1 second and with a high accuracy of +/- 1 cm. The 2565 3D Parcel Dimensioner measures all opaque packaging materials except very glossy, black and transparent surfaces and has a wireless range of up to 80 metres via integrated Bluetooth connectivity - making it much easier to use on the move throughout the warehouse environment.
Order the new CipherLab 2565 3D Parcel Dimensioner from your sales representative now!
The Zebra KC50 is a flexible Android kiosk computer for self-service, POS and exhibition requirements in many...
The Zebra KC50 is a flexible Android kiosk computer for self-service, POS and exhibition requirements in many industries. It can be set up in either portrait or landscape mode and can be wall, floor or table mounted. It is equipped with a 15.6" or 21.5" LED-backlit touch display, as well as a barcode scanner, printer, payment terminal and other peripherals. APIs enable the integration of a digital assistant and support payment software such as Zebra Pay, Apple VAS and Google Smart Tap.
Order the new KC50 from Zebra right away from your sales representative!
The new RS38H from CipherLab was developed for clinical use....
The new RS38H from CipherLab was developed for clinical use. The robust housing, which can be cleaned with common disinfectants, and the scratch and impact-resistant 6" touch display with 620 nits made of Corning Gorilla Glass make the RS38H a healthcare mobile computer that can be used around the clock. For a fast and secure connection, the RS38H is equipped with 5G, Wi-Fi 6E, 2x2 MU-MIMO and Bluetooth 5.2. The pre-programmable SOS button calls for immediate help and thus increases the speed of response, especially in critical situations.
Order the new RS38H mobile computer from CipherLab now from your sales representative!
The market for environmentally friendly media and linerless label printers is growing steadily....
The market for environmentally friendly media and linerless label printers is growing steadily. Zebra is also following this trend and has launched the new ZT411 Linerless, a high-performance mid-range label printer with linerless printing function. With a maximum print speed of 356 mm/sec. at 203 dpi, it offers smooth label throughput. For the linerless function, the ZT411 uses Zebra's ZeroLiner linerless printing solution. The phenol-free paper is coated with a permanent, latex-free adhesive and is available in various thicknesses – for up to 50 % more labels per roll!
Order the new ZT411 linerless from Zebra right away from your sales representative!
The DS3608-XR...
The DS3608-XR and DS3678-XR scanners from Zebra set new standards for barcode capture in industry, warehousing, transportation and logistics. Thanks to their powerful scanning technology with the SE5800 scan module and IntelliFocus technology, they reliably and quickly capture 1D, 2D, Digimarc and IUID barcodes – both at close range and at distances of up to 32 metres. They are also IP65-/IP68 rated, withstands drops from a height of 3 m and are equipped with Bluetooth 4.0, USB, RS-232 and KBW.
Order the Zebra DS3600-XR Series scanners now from your sales representative!
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Complaining – the national pastime of the Germans
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc....
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc. This unites us all – regardless of our social class or political affiliation. Complaining is a national pastime in Germany. We love to grumble about high prices, the shortage of skilled workers and the weakening economy, while at the same time discussing our next holiday or the four-day week. Please don’t get me wrong, I am all for everyone taking a lot of time off and having a good rest – the only thing that bothers me is the fact that we love to see everything in such a gloomy light! We have to start working together to find solutions, because what we forget amidst all the moaning are our own abilities.
No, Germany is not falling apart! Germany still has a lot of untapped potential. We have people with great ideas, curious and inquisitive people (yes, even among Gen Z), a high average level of education, a high degree of legal certainty, a consistently strong industry, very good research ... and yes, we also have the capital. But we have to stop complaining and focus on our strengths. We are capable of innovation, we can be or remain market leaders in many areas, but, at the same time, we have to be open-minded. Even if one area collapses, we can successfully develop and expand a subsequent one. These are our strengths. However, we have to accept the challenge – be it in society, in politics or in the economy. Burying our heads in the sand won’t help us.
We are once again facing enormous opportunities for our future – whether in medical research, industry, the energy sector or, of course, across the board in the field of AI. And that’s just what comes to mind. There is, of course, much more. Let’s work together to develop new ideas that will advance us not only as a society, but also as a business location. There is potential out there, it just needs to be tapped! And by the way, we’ll have less reason to complain!
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
