So, who besides me has absolutely no desire for endless conference calls? You know the drill: everyone says something (just for the sake of saying something), dogs can be heard barking in the background from other participants, and others are participating in multiple conferences at the same time and, of course, confuse what is being talked about in each case.
If it is not an important call, yet you just have to be there again, just because you have to, then you might as well make a joke out of it. In most cases, at least two participants should be involved and conspire together.
You dont have to surf long to find sounds for downloading. For example, the mooing of a cow, or the approach of a local train at the Boston station. Rooster crowing or snoring sounds are also very popular. Simply play these sounds during the conf call from time to time, and the colleague who has ideally allegedly dialed in via mobile phone has the task of coming up with good excuses for the various background noises. "Der Spiegel" recently wrote so beautifully about telephone conferences, under the title "And suddenly in the background you hear the toilet flushing. Its just that someone can, of course, also do this intentionally. :)
What is really good is playing inappropriate music, let it be a hit song or even the theme music from Star Trek. Then you both repeatedly each accuse an unsuspecting third party, and ask them to please switch off the car radio because it is interfering with the call. This can be quite entertaining, especially when competitors are participating in the call. They often cannot bluntly defend themselves, and suddenly you receive text messages in addition to the conf call, asking if you have completely gone bonkers.
A well-known game is Bingo: you give five notions to your partners in crime, for example, "monkey, sesame bread, a state of war, wig and snail", and these words must then be incorporated into the discussion. That's not so easy when it comes to the fiscalization of POS systems in Austria. Try it once.
John Lefevre (of the Goldman Sachs elevator blog) writes in his book that he used to always enjoy dialing in ten minutes earlier from another line. Most systems require you to say your companys name, and in his case, being from the banking world, he would say, for example, "Deutsche Bank" (the name of a competitor). In case an unpleasant requirement came from a customer, he could simply hang up. The conference voice would then announce Deutsche Bank has hung up and left the conference call, which regularly lead to hasty justifications by competitors (not a good impression with the customer, and then whats really stupid is when the competitor has simply switched his phone to mute, is taking a shower and does not notice anything).
And that's why there is hardly videoconferencing, because everyone would be forced to really focus on the conference and work would stop. Nothing is worse than getting a FaceTime call from the boss, causing you to move the wineglass and the ash tray from your desk in a panic. Plus, you cannot even shave undisturbed during the conversation. At the latest then it becomes obvious that you are more often to be found at the pool than in the conference room during strenuous technical seminars in Las Vegas.
In fact, most conf calls usually end with one of the participants being made to take minutes on the decision criteria, which should have been discussed and decided upon during the call itself.
But, we would rather make a joke out of it.
Chatting with the CEO
Some CEOs never have time for anything – they are always busy, always stressed. That’s true, for the most part. But above all, a CEO needs to prioritise....
Some CEOs never have time for anything – they are always busy, always stressed. That’s true, for the most part. But above all, a CEO needs to prioritise. He needs to know what is important.
Ok, so what is important currently? To me, it’s important that I don’t lose touch with our customers. I want to know what challenges and chances we are facing. What do our customers need right now? How can we best support them? In which area could we improve?
That’s why I started the Jarltech CEO chat. Starting now, customers who are logged in to the webshop have the opportunity to chat with me. Of course, I will not be available all the time, but I will make time to be available on a regular basis, and as often as I can.
So, the next time you are logged in to our website and you see the chat symbol with my name on it, try it out for yourself! I look forward to chatting with you!
Europe 2025
Naturally, the current economic situation in Germany, as well as that in Europe, is heavily on my mind....
Naturally, the current economic situation in Germany, as well as that in Europe, is heavily on my mind. After all, I am a business owner who is responsible for 430 employees. What I am missing, however, is a clear political direction in terms of the economy. Does our European policy have any answers?
Let me put it this way: As a medium-sized entrepreneur in the year 2025, I have a plate full of challenges every day. We must constantly ask ourselves the question, how do we make our business even more sustainable? Sustainability has long since ceased to be a trend and has become something of a must.
Digitalisation is another hot topic. Whether that means automating processes, upgrading our IT infrastructure or sensibly implementing AI – you cannot afford to simply do nothing. At the same time though, we are struggling with heaps of bureaucracy. It would be so nice if the regulatory jungle would be streamlined a little, so that we do not need to battle mountains of paperwork each month. And no, I don’t mean in the sense of Elon Musk.
Then there is the matter of the skilled labour shortage. The demographic change is real, and it is beating down our labour market. On a European level we are discussing migration, but the discussion is (more or less) one-sided. It is an important discussion, but it must be comprehensive and not only conducted in a one-dimensional way. How do we deal with this change and how do we attract qualified specialists? This is a relevant factor in remaining competitive.
And, as you already know, we think outside the box: Geopolitical uncertainties and an ever-changing global playing field require us to remain flexible and agile. Whether it is retail, customs duties, energy prices or international conditions of competition – we must have Plan B ready to go – economy and politics together.
In short: Europe 2025 offers us many challenges but also enormous potential. European entrepreneurs want to lead the way and shape the future, but we need sensible framework conditions and planning security from politicians!
Complaining – the national pastime of the Germans
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc....
Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc. This unites us all – regardless of our social class or political affiliation. Complaining is a national pastime in Germany. We love to grumble about high prices, the shortage of skilled workers and the weakening economy, while at the same time discussing our next holiday or the four-day week. Please don’t get me wrong, I am all for everyone taking a lot of time off and having a good rest – the only thing that bothers me is the fact that we love to see everything in such a gloomy light! We have to start working together to find solutions, because what we forget amidst all the moaning are our own abilities.
No, Germany is not falling apart! Germany still has a lot of untapped potential. We have people with great ideas, curious and inquisitive people (yes, even among Gen Z), a high average level of education, a high degree of legal certainty, a consistently strong industry, very good research ... and yes, we also have the capital. But we have to stop complaining and focus on our strengths. We are capable of innovation, we can be or remain market leaders in many areas, but, at the same time, we have to be open-minded. Even if one area collapses, we can successfully develop and expand a subsequent one. These are our strengths. However, we have to accept the challenge – be it in society, in politics or in the economy. Burying our heads in the sand won’t help us.
We are once again facing enormous opportunities for our future – whether in medical research, industry, the energy sector or, of course, across the board in the field of AI. And that’s just what comes to mind. There is, of course, much more. Let’s work together to develop new ideas that will advance us not only as a society, but also as a business location. There is potential out there, it just needs to be tapped! And by the way, we’ll have less reason to complain!
The road to success: do we really have to get worse at everything?
Last week I had a conversation with a customer that left me speechless....
Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.
No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions – only if a vendor forces us to or a retailer explicitly asks us to. But that almost never happens.
Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«
»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, small dealers feel comfortable because you provide great service.«
I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.
But don’t worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!